Eligible
When a refund makes sense
Refund requests are reasonable when the purchased tier is not delivered, the access token does not resolve, or the delivered artifact is materially inconsistent with the advertised tier.
Refunds
If the delivery is wrong, we make it right.
Revenue Sleuth sells one-time digital goods. The preview should make the scope clear before the sale, and if delivery fails, that is our problem to solve.
Not Eligible
When it usually does not
Refunds are generally not appropriate because a buyer changed its mind after a successful digital delivery that matched the published preview and tier description.
Resolution Path
We fix delivery first
Where possible, we correct access or fulfillment issues before issuing a refund, because the cleanest outcome is getting the buyer the plan they paid for.
Send delivery and refund issues to support@fallsoft.co.